With a multitude of remote support solutions available in the market, this whitepaper helps you identify the right remote support tool for your needs. The concept of anytime, anywhere IT support is here to stay because end-users require support, computers require troubleshooting and servers require update and maintenance. Understanding the Need for a Remote Support Solution As remote IT support has become more common in organizations, find out how authentication and encryption play a vital role in securing remote desktop connectivity. Understand the importance of remote access security to help establish a safe telecommuting environment. The Road to Secure Remote Connectivity & Safer Telecommuting Read this research paper by HDI and SolarWinds, and find out how support centers function in the healthcare industry, what metrics they measure, and what channels & technologies are used for tech support.
Opportunities for Healthcare Support Centers to Prove Their Value IT Systems Professional Uses DameWare™ Mini Remote Control to Provide Instant Troubleshooting to Users at School Campuses Across CountiesĭameWare Mini Remote Control is an affordable solution that lets a New York school district’s IT department assist users across 12 counties. Find out why Manatee Diagnostic Center moved away from UltraVNC and selected DameWare over TeamViewer.ĭameWare Allows Illinois School District to Achieve Remote Administration of IT SystemsĭameWare Mini Remote Control saves time and money for Illinois School District and improves the efficiency of remote IT administration & support. Learn how DameWare helped the IT team at Manatee Diagnostic Center accelerate desktop support and troubleshooting. He uses SolarWinds® DameWare® Remote Support as his preferred remote IT management software solution from his experience supporting past clients.ĭameWare Simplifies IT Troubleshooting at Manatee Diagnostic Center He constantly strives to maintain as much independence as possible by controlling his surroundings using eye-tracking technology and helping his wife and 14-year-old triplet boys with their IT needs. Steve retains his sense of sight, hearing, taste, smell and touch, as well as his sharp intellect, memory and love for technology. Since being diagnosed with MND, Steve has had to leave his job as Sales Director of a UK IT company and has lost the ability to move and speak, but not the ability to function on his own. Motor Neuron Disease (MND) or Lou Gehrig’s disease (ALS), a progressive neurological disorder that affects muscle function, took hold of Steve Evans’ life about eight years ago. Remote IT Management software gives new independence to IT PRO
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